Associate Trainee – Sales & Services

Job Code

SSCJK3M12025

Designation

Associate Trainee – Sales & Services

Job Summary

Primary Responsibilities

Sales and Customer Engagement:

  • Warmly welcome and assist customers, understanding their preferences.
  • Showcase jewellery collections and guide customers in their purchase decisions.
  • Learn and apply sales techniques, product knowledge, and customer engagement strategies.
  • Maintain punctuality, professional conduct, and adherence to company policies.
  • Observe and support senior sales representatives in customer interactions and sales management.
  • Assist in sales returns, exchanges, and repair services.
  • Provide accurate estimates for jewellery selections for billing.
  • Achieve section-wise sales targets and suggest improvements for store profitability.
  • Learn and execute the billing process efficiently.
  • Stay updated on competitor products, market trends, and customer preferences.

Stock Management:

  • Assist in daily stock counting, reconciliation, and inventory record-keeping.
  • Ensure proper handling and storage of jewellery in the assigned section.

Work Area & Product Display:

  • Support visual merchandising efforts to maintain an attractive product display.
  • Ensure jewellery pieces are regularly refreshed and well-maintained.

Marketing & Customer Engagement:

  • Learn and support in-store marketing campaigns.
  • Assist in event management, in-store promotions, and exhibitions.
  • Participate in Below-the-Line (BTL) marketing activities for customer engagement.

Functional Responsibilities:

  • Receive training in multiple store functions such as packing, billing, purchasing, customer service, and jewellery handling.
  • Maintain a high level of integrity, professionalism, and customer trust.
  • Address customer queries and escalate unresolved concerns to senior staff.

Functional Area

Retail Sales

Location

Barasat [Kolkata]

Educational Qualification

Graduation (Any Stream) or Plus 2 / PUC

Age Requirement

21-27 years

Experience

Freshers are welcome; prior experience in retail or jewellery sales is a plus.

Salary Range

As per Industry Standards (INR)

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